Service Co-Ordinator
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JOB DESCRIPTION
July 2023
POSITION – SERVICE CO-ORDINATOR
GENERAL DESCRIPTION
The purpose of the available position is to co-ordinate service calls and correspondence with customers, designate and supervise work to service technicians and complete documentation of service work.
RESPONSIBILILITES (Include but are not limited to):
Ascertain problems and services by listening to customer's description of symptoms; clarifying description of problems; checking equipment maintenance records; examining service schedules.
Verifying warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
Developing estimates by costing materials, supplies, and labour.
Preparing shop work orders (W/O) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering W/O into service database system.
Maintaining customer rapport by explaining estimates and expected return of equipment; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns.
Maintaining records by recording problems and corrective actions planned.
Updating job knowledge by participating in educational opportunities; reading manufacturers' publications.
Completing documentation and preparing invoicing for work orders.
Submitting and monitoring warranty submission to manufacturer.
Assigning work orders to service technicians.
Monitor and supervise service technicians work in progress, assign and schedule as required.
Work with parts department on required items and assisting occasionally in parts department if required.
QUALIFICATIONS
Interpersonal skills and ability to multi-task for working with customers and co-workers in a professional and courteous manner.
Attention to detail.
Bilingual (English and French) is a significant asset, but all applicants will be considered.
General service and parts understanding. Any mechanical experience and/or training is a significant asset.
Computer proficiency: work involves significant use of dealership software and entry of all items into business system and on-line supplier dealer portals.
WHIMIS certification (will be provided by employer if required).
WORKING TERMS AND CONDITIONS
Inside, service area, North Bay, Ontario
Monday to Friday 8AM to 5PM.
Position is permanent full-time with anticipated start date as soon as possible.
PAY AND BENEFITS
Full time salary rate is to be determined based on experience and/or certification.
Paid weekly/week following.
Benefits include health, dental, disability, critical illness, and life insurance. Premiums paid by company.
APPLY BY EMAIL TO JOBS@ARNSTEIN.CA
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